• SHIPPING AND FAQ

    Shipping Originals

    The shipping time for ORIGINALS is 3-5 days USA and 6-10 days international, depending on your location.

    I'll do my best to meet these shipping time estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

    What shipping carriers do you use and what are the rates ?

    We ship all orders via United States Postal Service.

    WHAT ARE THE SHIPPING RATES?

    We offer FREE SHIPPING USPS 1st Class with tracking,insurance and signature to all USA locations for ALL ORIGINAL ARTWORKS AND METAL PRINTS.

    Additional available services for locations within the United States:
    Priority - includes $47 insurance, tracking, 4-5 day delivery
    Priority Express - includes $200 insurance, tracking, 3-5 day delivery

    Additional available services for locations outside of the United States:

    1st Class - no insurance, tracking to the border, 6-10 day delivery

    International shipments can only be tracked to the border of the destination country. VERY FEW packages actually get lost in the mail and we find USPS 1st Class is the best affordable choice for international shipping. With that in mind, we do not take any responsibility if somehow it does get lost.

    FED EX is another way to ship domestic or international with insurance upon request.


    Shipping Metal Prints

    METAL PRINTS are made to order and take 1-2 weeks USA, 2-3 weeks international.

    When metal prints are made to order, it takes 3-5 days to process at the lab. Included is a metal backing attached to the print, perfect for hanging. It is then shipped directly to me so that I can personally sign the back and number the edition of the print.Then it is ready to ship back to you. This process can take 1-2 weeks. Living in Maui, shipping takes a little longer.

    Shipping is USPS 1st class with insurance, tracking and signature unless otherwise requested.

    Do you take custom orders?

    Absolutely! Simply contact us for a customization quote and terms of agreement.


    What is a metal print and where is it made?"

    It's a new medium for preserving photos by infusing dyes directly into specially coated aluminum sheets. It gives unsurpassed detail and vibrancy on a brilliant high gloss surface. Very durable, modern and a life time heirloom. It is made in a professional Photo lab in California.

    What is your refund and exchange policy?

    We offer an exchange or merchandise credit for any item that you are not completely satisfied with. All returned merchandise must be in the original packaging with a copy of the original invoice included.

    We does not accept returns on any products without prior authorization. Returns are accepted within 30 days of receipt by the buyer. All custom orders are final and may not be returned or exchanged. Please contact dianelafontaineart@gmail.com or contact me via website, for a Return Merchandise Authorization RMA or an exchange authorization.

    We do not offer shipping and insurance credit on returned or exchanged merchandise. In addition, you are responsible for all return shipping fees to my return PO box.

    We accept cancellations within 24 hours of placing the order.  If you would like to make any modifications to your order, you must contact me within 24 hours of placing it.


    How is the painting created?

    The artwork is not simply an acrylic painting on a panel. I have a unique mixed media method that I have used in my art for over 20 years. A vinyl plaster base is first applied to a panel. When the plaster base is dried, it can be carved and etched into it, which gives it depth and a slightly sculptural surface. This creates an added richness and a tactile surface unique to the painting. The lines are irregular, the plaster surface is not completely smooth, giving it a more organic, hands on appearance. Acrylic paints and other mediums are then applied on the top surface to complete the painting. A layer of varnish seals and protects the unique piece of art.

    Care for artwork and metal prints?

    Though durable, they still should be handled with care and wiped with a clean cloth when need be.

    What happens if the product arrives damaged or is lost?

    We make a special effort to package your product with utmost care and protection, so it would be a very unlikely occurrence for it to arrive damaged. It is also rare that a package gets lost. Depending on your shipping method, tracking and insurance, the responsibility lies upon you to take it up with the carrier if such a case occurs.

    Where can I see more of Diane's work?

    You may view more of Diane's work at her website http:/minimodernpaintings.com where she offers mini metal prints and mini originals for your modern dollhouse!.